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Parking Terms & Conditions

Visitors Parking – Schedule of Fees

First 3 hours – Free

Above 3 hours – AED 20/- per hour

Lost ticket AED 150/-

*ALL PRICES ARE INCLUSIVE VAT

Hours of operation: –

Sunday 6 AM to Thursday 6 PM

Free parking on weekends and public holidays

Overnight parking is prohibited

How to use the Mall’s Car Park

When you park your vehicle in this car park, you are accepting our terms and conditions. You can read the terms and conditions at the pay machines. Please ensure that you keep your ticket with you at all times.

Before you return to your vehicle, we request that you validate or pay at one of the pay machines inside the mall. Once you have validated/paid, you will have 20 minutes to exit the car park.

To exit the car park, scan your ticket on the ticket reader located at each exit point. If the time exceeds 20 minutes, the additional stay will be subject to additional parking fees.

If you have stayed in the mall for less than 3 hours on weekdays, you must still validate your ticket at the pay machine. Please follow the instructions below.

Parking fees will apply if re-entered within 30 minutes

How to pay at the machines inside the mall

Please scan your ticket where indicated, and your parking fee will show on display.

You can enter any combination of the following banknotes: AED 5, 10, 20, 50, 100 or 200. Take your change if there is any, from the indicated change tray along with the receipt.

Take your validated ticket and proceed to exit in less than 20 minutes.

How to replace a lost ticket

At one of the pay machines located inside the mall, please press the Lost Ticket button displayed on the screen of the machine.

There will be a lost ticket fee of AED 150 which will be displayed. The fee applies even if your ticket is lost during the free parking period.

The fee is non-refundable even if the ticket is found after you have made your payment.

You can pay the fee following the How to Pay directions, and the machine will issue you with an Exit ticket.

Take the new Exit ticket and proceed to the exit in less than 20 minutes.

How to replace a faulty ticket

Proceed to the Control Room to make the payment and validate the ticket.

Take the new ticket and proceed to exit in less than 20 minutes.

For Reel Cinemas customers only

Customers of Reel Cinemas can redeem two additional free hours of parking. Extra hours after this are charged as per the schedule of fees.

Present your parking ticket to a Reel Cinemas’ cashier, and the team will check if you are eligible for the validation. If you qualify, then the cashier will apply the additional free two hours on your ticket.

After that, please validate your ticket at the pay machine, before you return to your car.

For Any Assistance

If you need assistance with the parking management system, please press the intercom. You can find Intercoms at entry and exit points, as well as all the pay machines.

You can also call 056 5468277 OR email carparking@dubaimarinamall.com for further assistance.

Dubai Marina Mall reserves the right to add, change or modify any of the above terms and conditions, procedures, parking fees without prior notice.